Purchase policies.

How can I make a purchase?

You can make your purchase in the following ways:

Online Store: Purchase from our store, we offer different forms of payment. Points of Sale: We have presence in different states of Mexico and the world knows all in the Point of Sale section.

At our showroom: You can buy directly in our workshop, we are happy to assist you by appointment through the contact cell phone +521 9994521911.

What payment methods do you accept?

PayPal: Pay with the security of PayPal with different debit or credit cards.

Bank transfer: You can pay for your purchase through a bank transfer, you will receive the data at the time of completing the order.

OXXO: 1 Print the OXXO payment code.

2 Make the payment in any of the 13,000 OXXO establishments presenting the barcode, within 48 hours. 3 Once the payment has been made, you will receive a confirmation email to prepare the order within a maximum period of 24h-48h, depending on each establishment.

If you need to pay in another way, contact us to help you make your purchase.

AVAILABILITY

What are the delivery times?

Our delivery times vary, because as each of our MARIA MARIA garments are unique and completely handmade, that's why there are different shipping policies for each, each piece has a different delivery time.

The merchandise in stock
It is usually processed and shipped within 2 business days by standard or express delivery.

Pending orders
If the merchandise you have selected is not currently in stock, we will send you a follow-up email with the expected delivery time.

In general, MARIA MARIA takes 15 to 30 business days to produce a product that is not a "Merchandise in stock". In case we can count on them before, we will notify you by email.

How much time does the shipping take?
Orders received before 2:00 p.m. will begin to produce for completion on the same day the order was placed, and those received after the aforementioned time will begin to produce the next (business) day. The client will receive the notification of his purchase and of the moment in which his order will proceed at the moment of realizing it.

The purchases will be reflected and the order will go into production for its realization by our team from Monday to Friday. Those received on Saturdays, Sundays or holidays, will be processed the next business day

SHIPPING

The standard rate for domestic shipments is $ 190.00 MXN STANDARD SERVICE (3 to 4 business days) and $ 230.00 MXN EXPRESS SERVICE (The next day, only valid for some C.P), for international orders is $ 60.00 USD.

How do I return my purchase?

All changes and returns must be authorized by the MARIA MARIA team and within a week after the order has been received, the piece that is required to be exchanged by the parcel must be delivered to make the return. It is necessary to send an email to: ventas@mariamaria.com.mx indicating the reason for the return and all returns must be sent by means of a parcel with tracking guides. If it has been 15 days since your purchase, unfortunately we can not offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition it was received. It must also be in the original packaging.

To complete your return, we need a receipt or proof of purchase.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

The refund will be made via deposit directly to a customer card and will be notified via email.

Gifts
If the item was marked as a gift when it was purchased and sent directly to you, you will receive a credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

Shipments
To return your product, you must send your product to: Calle 10 #354 x20 y diagonal 37 Pedregales de Tanlum, Mérida, Yucatán, México, C.P:97203

Depending on where you live, the time it takes for your exchanged product to communicate with you may vary.

If you submit an item over $ 2,000, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

The pieces that you want to change must be in perfect condition, new and with the corresponding labels. Once we receive the package to be changed, the new part will be sent with a tracking guide in the same way as it was done in the initial purchase.